Navigating Difficult Conversations with Coworkers
Total Credits: 1 including 1 Communications and Marketing - Non-technical
- Average Rating:
- 29
- Categories:
- Human Resources | ACPEN Industry Institute
- Faculty:
- Jill Schiefelbein
- Course Levels:
- All Levels
- Duration:
- 1 Hour
- License:
- Product Setting: Expires 30 day(s) after program date.
Description
Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.
Basic Course Information
Learning Objectives- Understand the direction of your communication and how that impacts how you communicate during difficult situations
- Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
- Gain insights on the role that conflict plays in an organization and how to use it to your advantage
Major Subjects
- Communication
- Negotiation
- Conflict
- Persuasion
- Management
- Leadership
Course Materials
| Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (442.7 KB) | Available after Purchase | ||
| Navigating Difficult Conversations with Coworkers Handout (3 MB) | Available after Purchase | ||
Faculty
Jill Schiefelbein Related Seminars and Products
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
Dates
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Fri, Apr 11, 2025 - 12:00pm to 01:06pm PDT
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Tue, Apr 22, 2025 - 04:00pm to 05:06pm PDT
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Mon, May 05, 2025 - 08:00am to 09:06am PDT
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Wed, May 21, 2025 - 10:00am to 11:06am PDT
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Mon, Jun 02, 2025 - 12:00pm to 01:06pm PDT
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Wed, Jun 11, 2025 - 06:00am to 07:06am PDT
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Sat, Jun 14, 2025 - 08:00am to 09:06am PDT
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Wed, Jun 18, 2025 - 08:00am to 09:06am PDT
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Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Designed For Business Professionals
Original Recording Date 05/2022
Yellow Book No
Course Developer
Jill Schiefelbein
Date Added to Catalog 05/26/2022
Additional Information
Complaint Resolution PolicyPlease contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Instructional Delivery Method
Group Internet Based
Course Registration Requirements
Online Registration
Refund/Cancellation Policy
Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Promo Video
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