Total Credits: 1 including 1 Personnel/Human Resources - Non-technical
The tools for managing performance and addressing misconduct are not identical. The failure to point this out to leaders has often resulted in the use of the wrong tool. Reinforcing good performance and securing improvements in performance requires skill in coaching employees, making effective requests, and providing effective feedback. This course provides practical knowledge and scripts for setting, communicating, and enforcing performance expectations, such that personal and employer liability is avoided.
Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (442.7 KB) | Available after Purchase |
Performance Management Handout (2.5 MB) | Available after Purchase |
Michael J. Mirarchi is recognized as a leading expert in employment-related lawsuit prevention. As an Employee Relations Counselor, he is dedicated to helping employers stay litigation-free. Drawing from over 30 years of experience in employment and labor law, as an employer defense attorney and as a Human Resources Vice President, he developed a unique litigation-avoidance program. Through it, participants acquire significantly increased practical knowledge and a higher level of confidence in addressing employee relations issues than they have ever had before. He has presented his “Reset the Clock” program over 1,200 times to more than 30,000 leaders at employer facilities across North America. Mr. Mirarchi believes that the vast majority of leaders want to exercise their abilities with fairness, integrity and professionalism. Nevertheless, if you lead people long enough, there are plenty of opportunities to run into potential liability situations. In these situations, leaders who know what to do and how to do it have a tremendous advantage over those who don’t, in avoiding lawsuits. He has presented the HR Professional version of this program for SHRM Chapters across the country, annually for Dallas HR. In 2013, Mike was recognized as the first inductee into the HRSouthwest Conference Speaker Hall of Fame. Over the last 25 years, he has consistently been one of the highest-rated speakers, excelling in content, professionalism and delivery. In conjunction with various employer, industry and professional associations, he has conducted live TV broadcasts, webinars and on-line employee relations programs, in addition to presenting at their regional and national conferences. Mr. Mirarchi has a B.S. in Business Administration and a Law Degree from Seton Hall University.
Wed, Jul 09, 2025 - 11:00am to 12:01pm PDT
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Wed, Nov 26, 2025 - 01:00pm to 02:01pm PST
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Tue, Dec 02, 2025 - 07:00am to 08:01am PST
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Thu, Dec 18, 2025 - 09:00am to 10:01am PST
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Mon, Dec 29, 2025 - 11:00am to 12:01pm PST
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Thu, Jan 29, 2026 - 07:00am to 08:01am PST
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Fri, Feb 27, 2026 - 11:00am to 12:01pm PST
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Thu, Mar 19, 2026 - 07:00am to 08:01am PDT
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Tue, Apr 21, 2026 - 11:00am to 12:01pm PDT
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Wed, Jul 15, 2026 - 01:00pm to 02:01pm PDT
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Fri, Aug 28, 2026 - 11:00am to 12:01pm PDT
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Managers and supervisors at all levels
08/2024
Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
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